Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Countless articles have been written about enhancing the hotel customer…


Loyalty Coalitions V3.0: greater benefits for consumers and brands

A spike in recent news around loyalty coalitions – both good and bad – signals…


Two’s Company: Business-saving innovation is easier through partnerships

How many innovative ideas do you have to improve your area of the business? I’d…


Reality Check: 5 Roadblocks to Blockchain Loyalty Tech

It’ll be several years before blockchain tech has any significant impact on the…


Paranoid Brand Warning: Consumers can sense your fear

Consumers love confidence. On evidence, true customer loyalty is won through…


Let’s shape the future of loyalty programs

We have the opportunity to shape the future of loyalty programs so they fit…