October 11, 2018
Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech
Countless articles have been written about enhancing the hotel customer…
September 5, 2018
Loyalty Coalitions V3.0: greater benefits for consumers and brands
A spike in recent news around loyalty coalitions – both good and bad – signals…
February 15, 2018
The Experience Margin: Only CX can save retail brands
Retail brands can be saved; but not by conventional retail strategy. In an…
January 24, 2018
The Attention Equilibrium
If you’re unlucky enough to have been the prettiest person in a packed bar,…
November 7, 2017
Let’s shape the future of loyalty programs
We have the opportunity to shape the future of loyalty programs so they fit…
November 7, 2016
Personalization can increase customer engagement
For too long, customer loyalty programs have not included the technology to…