Loyalty Coalitions are Morphing into Marketplaces
“I am not happy with it [the 15% commission rate], but you do get a constant…
Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech
Countless articles have been written about enhancing the hotel customer…
Loyalty Coalitions V3.0: greater benefits for consumers and brands
A spike in recent news around loyalty coalitions – both good and bad – signals…
Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected…
However much you think you know about a topic, some things will still surprise…
Reality Check: 5 Roadblocks to Blockchain Loyalty Tech
It’ll be several years before blockchain tech has any significant impact on the…
The Experience Margin: Only CX can save retail brands
Retail brands can be saved; but not by conventional retail strategy. In an…
Expiring points and what they tell us about customer loyalty in 2017
Expiring points should act as an eye-opener to the industry at-large. There…