April 26, 2018
Reality Check: 5 Roadblocks to Blockchain Loyalty Tech
It’ll be several years before blockchain tech has any significant impact on the…
April 11, 2018
Paranoid Brand Warning: Consumers can sense your fear
Consumers love confidence. On evidence, true customer loyalty is won through…
February 15, 2018
The Experience Margin: Only CX can save retail brands
Retail brands can be saved; but not by conventional retail strategy. In an…
January 24, 2018
The Attention Equilibrium
If you’re unlucky enough to have been the prettiest person in a packed bar,…
June 11, 2017
Loyalty: On the Cusp of Major R(E)volution
Loyalty program announcements so far this year indicate a major sea change.…