Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Countless articles have been written about enhancing the hotel customer…


Loyalty Coalitions V3.0: greater benefits for consumers and brands

A spike in recent news around loyalty coalitions – both good and bad – signals…


Crash Course: 11 Terrible Customer Experiences in Travel

Given that Currency Alliance positions itself as a flag-bearer for great CX, I…


Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected…

However much you think you know about a topic, some things will still surprise…


Reality Check: 5 Roadblocks to Blockchain Loyalty Tech

It’ll be several years before blockchain tech has any significant impact on the…


Loyalty: On the Cusp of Major R(E)volution

Loyalty program announcements so far this year indicate a major sea change.…