Loyalty Coalitions are Morphing into Marketplaces
“I am not happy with it [the 15% commission rate], but you do get a constant...
Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech
Countless articles have been written about enhancing the hotel customer...
Loyalty Coalitions V3.0: greater benefits for consumers and brands
A spike in recent news around loyalty coalitions – both good and bad –...
Crash Course: 11 Terrible Customer Experiences in Travel
Given that Currency Alliance positions itself as a flag-bearer for great CX, I...
Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected…
However much you think you know about a topic, some things will still surprise...
Paranoid Brand Warning: Consumers can sense your fear
Consumers love confidence. On evidence, true customer loyalty is won through...